Refund policy

CLAIMS & ONLINE RETURNS

Curio Collective is owned and run by designers. We pride ourselves on curating accessories and home décor that are timeless and enhance the aesthetic of any home. However, we do understand that there are times when a return or claim is necessary. Whatever the situation may be, we will do our best to resolve. If additional help or clarification is needed, please contact us at hello@curiocollective.com we will respond as quick as we can.

CLAIMS

We are so sorry that your item arrived damaged, defective, or wrong. Please notify us at hello@curiocollective.com within 48 hours of receiving your item, to initiate a claim.

Please include the following information in your claim:

Which item is damaged
An image of the damage
An image of the interior and exterior packaging
Note if you do or do not have the original packaging
What outcome you'd like for your claims (i.e. replace, repair, or refund)
A description of the damage

Our clients are responsible for noting damage on delivery or missing items and notifying Curio Collective. Make sure all items on the delivery receipt were actually received. Do not sign if you did not receive all items or make a note on the delivery receipt of the damage/missing item(s). Take a photo of the delivery receipt and email the Claims Department.

WHAT HAPPENS AFTER I SUBMIT A CLAIM?

A claims representative will contact you within 2-3 business days with the next steps for the claim.

HOW LONG AFTER DELIVERY CAN I SUBMIT A CLAIM?

Curio Collective’s policy states that you have 48 hours of receiving your item to submit a claim.

who do i contact regarding my claim?

Please contact hello@curiocollective.com for updates regarding your claim.

ONLINE RETURNS

STEP 1

Check below to ensure that your item is listed as returnable. All items being returned must be in their original condition with the original packaging. If you don’t see your item on the lists below, or if you have a question about a non-returnable item, please email us at hello@curiocollective.com.

RETURNABLE

· Accessories

· Books

· Items that arrive damaged

· Defective or incorrect items

NOT RETURNABLE

· Furniture or rugs

· Used beauty products

· Final sale items or clearance items

· Holiday or seasonal merchandise

· Items damaged through normal wear & tear

· Any items delivered more than 14 days ago

STEP 2

If your item is returnable, begin the return process by emailing us at hello@curiocollective.com.

WHAT ARE THE ONLINE RETURN FEES?

The customer is responsible for all return shipping fees, unless an item is received by the customer damaged, defective, or through error. All returns are subject to a 20% restocking fee.

WHAT is the customer's Return Responsibility?

The customer is responsible for all return shipping fees, unless an item is received by the customer damaged, defective, or through error. All returns are subject to a 20% restocking fee. Return items at your own risk. Customer is responsible for packaging adequately and correctly. We are not liable for damage caused by incorrect return packaging. Items that are returned to Curio Collective damaged will not be eligible for a refund.

Are delivery fees refundable?

Delivery costs are not refundable.

how will i receive my return?

Items returned within 14 business days from delivery will be refunded to the original form of payment, minus the 20% restocking fee.

How will i receive my refund?

Refunds will be returned to the original form of payment.

Cancelling an online order

Orders may be canceled within 24 hours of placing the order. Order cancellation request received after this time-frame will not be processed.

Please note the lead time when placing your order. Back-order dates are subject to change. Customers will receive notifications on affected items as information is available.

In rare cases, items may be discontinued and no longer available to ship. These items will be cancelled, and the customer will receive a full refund.

Refunds will be processed to the original form of payment.